Rather than talking over the caller or allowing the conversation to ramble aimlessly, the agent is trained to capture the essential information of the call and get that information to the correct party.
Furthermore, a confident tone commands attention, gets interrupted less often, and is more likely to be considered a leader.Īt Dexcomm, we like to call this controlling the call. A tone that displays confidence will have an advantage over a weak tone. Confidence is KeyĪ caller has only a person’s tone of voice and helpful attitude on which to base their opinion over the phone. The attitude conveyed by tone of voice will determine the outcome of the call, i.e., a frustrated customer or a happy, satisfied one.
#MYANMAR LANGUAGE VOICE TONE PROFESSIONAL#
Quality: The above three factors, when taken together, will determine the overall quality of tone of voice.Ī telephone agent who is conscious of all four elements will have an easier time gaining call control and creating a professional engagement. Higher pitches can be perceived as annoying or less trustworthy. A monotonous voice can be interpreted as robotic or disengaged. Pitch: Height or depth in the tone of voice. And, a slower rate will impart a sense of disinterest and boredom, or worse-a feeling of condescension. Rate of Speech: A normal rate of speech is 125 words per minute. This is vital in industries where compassion and accuracy are essential, such as funeral homes or doctor’s office. This puts your customer at ease and increases the likelihood of the agent capturing an accurate and complete message. Setting the stage for a positive call starts with a warm, comforting tone.
#MYANMAR LANGUAGE VOICE TONE SOFTWARE#
We train our CSRs to take the “meat of the message”, meaning what is most important to accurately relay the message or input it into our client’s customer relationship management software or field service software. Writing every little detail means that you are not actively listening.
In fact, listeners glean emotion better from voice-only communications, according to Yale.Ī defined tone of voice is essential in establishing clear communication between both parties. On the phone, where face-to-face interaction is impossible, (we mean traditional phones that you communicate with clients on, not FaceTime and similar apps) tone of voice takes on a significant importance. Scenario 2: You ask your coworker over the phone how their weekend was, and the pitch of their voice goes up, the speed of their speech slows, and the words seem to drop off when they finish speaking like they have less energy and force behind them. You can take these cues to ask more questions and offer comfort. Now based on their tone of voice, you know that they are most definitely not fine, and you can tell by their face that they’ve been crying. Scenario 1: You ask your co-worker how their weekend was, and they abruptly say “fine”. This total picture helps us to dig deeper into what others are saying, even if they are trying to hide some aspects. The reason for sending these social cues is that our brains combine the verbal clues we hear and non-verbal cues that we see to make sense of our conversations. If you are feeling on top of the world after that first cup of coffee, same answer. If you are having a rough start to your morning, others pick up on it. While most people are aware of body language, tone in communication, especially tone of voice, is an important supplement to body language and facial cues. When you and a co-worker are having a discussion, there is more to the conversation than what is being said.